FAQ
Frequently Asked Questions - Common Questions
1. Are you the manufacturer?
No, Jendco Safety Supply is a Supplier/Reseller and not a manufacturer. We offer a selection from Hundreds of Manufacturers.
2. Can you ship me a sample product?
Since we are not the manufacturer, we do not offer sample products.
3. Do you price match or offer reseller pricing?
We will price match any online advertised prices (besides eBay or auction sites) for the exact part # and in brand new condition. We can often beat other advertised prices. We do offer reseller pricing with the proper paperwork provided.
4. How long are your prices good for?
Our prices are as listed on our website and they are subject to change at any time without notice.
5. Is your website Secure?
Jendco Safety Supply utilizes Secure Sockets Layering, or SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online. Additionally, our payments are processed securely by Authorize.net secure payment service. We are also registered with the Better Business Bureau, and you can feel free to check out our customer feedback on our website and on Google, Reseller Ratings, and other reputable partners.
Ordering Information
1. Can I fax or e-mail a purchase order?
You may fax a Purchase Order to 614-449-9605 or email websales@jendcosafety.com as a means of sending order information (i.e. shipping, billing, etc); however, we cannot process Purchase Orders as a form of payment themselves. All orders do require payment via credit card to process.
2. Do you include a packing slip?
Most, but not all, of our orders are shipped with a packaging slip. If your order contains a packaging slip, it will not contain any pricing information. Should you need a receipt or invoice, please refer back to your confirmation e-mail.
3. Do you provide Quotes?
Yes, for all bulk purchases or for resale please email quotes to websales@jendcosafety.com or call 800-449-9606
4. How can I change/cancel my order?
In order to provide the best customer service possible, we typically process our customers’ orders within 90 minutes if the order is placed during normal business hours. If you need to cancel or change an order, please contact us within this time frame. The best way to ensure your change or cancellation is made is to reply back to your order confirmation email with the information.
Unfortunately, we cannot add items to an order without canceling the original order and placing a new one or placing another order for any additional items you missed the first time around. Our customer service team will gladly assist you with this process.
If you don’t realize the error until after the 90 minute time frame, we will do our best to accommodate your changes, but we cannot make changes to an order after it has already shipped.
Please note that MTO (Made To Order) Items are NON-REFUNDABLE, NOT RETURNABLE and CANNOT BE CANCELED once our vendor receives the purchase order.
5. What if an item is out of stock?
Unfortunately, we occasionally do run out of stock on various items. Some of these delays are beyond our control, but we update our site as soon as we have inventory available. If you would like to be notified when this occurs, simply call 800-449-9606 and we will be glad to assist
6. What Taxes does Jendcosafety.com Charge?
Ohio residents pay 6.75% of the total purchase charge. Pennsylvania residents pay 7.00% of total purchase charge.
Post Sale Information
1. What if my item is damaged or defective?
If you have received an item that is damaged or defective, please contact us via e-mail, phone or live chat. To help us locate your order, please have your order number or the name the order was placed under on hand. We will also need to know about the damage or the defect, and we will do what we can to rectify your order immediately.
2. Packing & Sending your return
When getting your item ready to send back, please make sure that the item meets the following guidelines:
- The item is in its original box and original packaging
- Item has not been assembled, installed or used
- The product is sent with all of its parts and manuals
- Any type of plastic covering or clam-shell has not been broken or destroyed
Should the return not meet any of these guidelines, further additional fees may occur or the return may be refused with no refund. Contact Customer Service to request a return if you qualify, please include your order number and select "Return Request" as your subject.
3. The picture on the website doesn't match what I've received.
Some of our images are provided by the manufacturers and therefore are not guaranteed to match the product. We advise purchasing via the model numbers and product specifications to ensure you receive the correct product.
4. Warranty and Parts Information
Warranties vary by manufacturer; please contact us for defect within one year of purchase so that we can help facilitate your inquiry. Jendco Safety Supply will not be held responsible for defective products because we are not the manufacturer, but we will work to help make things right.