Privacy policy

Last updated: June 17, 2026

Jendco Safety Supply (“Jendco,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.jendcosafety.com, purchase products, create an account, request a quote, use live chat or customer support tools, subscribe to communications, or otherwise interact with us.

This Privacy Policy applies to consumers, business customers, company representatives, account users, purchasing contacts, and other individuals who interact with us.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information we receive from service providers, ecommerce tools, advertising partners, shipping partners, and other business partners.

Information you provide to us may include:

• Name
• Company name
• Job title or department
• Billing and shipping address
• Email address
• Phone number
• Account login information
• Tax exemption information
• Quote request details
• Product interests
• Order details
• Payment-related information
• Customer service messages
• Live chat, web form, support ticket, email, and phone communications
• Any other information you choose to provide

When you place an order, we collect information needed to process, fulfill, ship, and support that order. Payment card information is processed by our payment processors and ecommerce platform providers. We do not intentionally store full payment card numbers on our own systems.

If you create an account, we may store your name, email address, billing and shipping addresses, company information, order history, saved carts, quote activity, account preferences, and related account details.

We may collect sensitive personal information, such as account login credentials or payment-related information. We use sensitive personal information only for permitted operational purposes, such as account access, authentication, security, payment processing, fraud prevention, order fulfillment, legal compliance, and providing requested goods or services. We do not use sensitive personal information to infer characteristics about you.

Information collected automatically may include:

• IP address
• Device type
• Browser type
• Operating system
• Referring URL
• Pages and products viewed
• Search terms
• Clickstream activity
• Cart activity
• Session activity
• Approximate location
• Date and time of visit
• Cookie identifiers
• Analytics identifiers
• Advertising identifiers, where applicable

2. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember cart and account preferences, enable checkout, provide live chat, analyze site performance, improve search and product recommendations, prevent fraud, and measure advertising effectiveness.

Some cookies and tracking technologies may be used for analytics, personalization, targeted advertising, or cross-context behavioral advertising. You can control cookies through your browser settings and, where available, through our cookie preference tools. Some website features may not work properly if cookies are disabled.

3. How We Use Information

We use personal information to:

• Process and fulfill orders
• Provide quotes and custom pricing
• Manage customer accounts
• Process payments
• Ship products
• Send order confirmations, invoices, shipping updates, and transactional messages
• Respond to customer service requests
• Provide live chat and support
• Review and improve support interactions
• Personalize the website experience
• Improve search, navigation, merchandising, and recommendations
• Maintain website security
• Detect and prevent fraud
• Analyze website usage and business performance
• Send marketing communications where permitted
• Administer promotions, surveys, rewards, or programs
• Comply with legal obligations
• Enforce our terms, policies, and rights
• Protect Jendco, our customers, employees, and others

4. How We Disclose, Sell, or Share Information

We disclose personal information to service providers, contractors, and business partners that help us operate our business, including ecommerce platform providers, payment processors, shipping carriers, fulfillment partners, tax calculation providers, fraud prevention providers, customer service and live chat providers including Zendesk, email and communications providers, analytics providers, search and merchandising providers, advertising and marketing platforms, IT providers, hosting providers, cloud providers, security providers, and professional advisors.

We do not sell personal information in exchange for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising pixels, cookies, or similar technologies from third-party advertising platforms, we may disclose or “share” identifiers, internet activity, commercial information, and inferences with advertising partners for cross-context behavioral advertising or targeted advertising.

You may opt out of sale, sharing, and targeted advertising by using our Your Privacy Choices / Do Not Sell or Share My Personal Information link, where available, or by contacting us using the information below. Where required by law, we honor browser-based opt-out preference signals, such as Global Privacy Control, as requests to opt out for the browser or device sending the signal.

We may also disclose information:

• To comply with law, subpoena, court order, legal process, or government request
• To enforce our terms and policies
• To protect against fraud, security threats, or illegal activity
• To protect the rights, property, or safety of Jendco, customers, employees, or others
• In connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar transaction
• With your consent or at your direction

5. Categories of Personal Information

In the past 12 months, we may have collected and disclosed the following categories of personal information.

Category	Examples	Sources	Disclosed To	Shared for Targeted Ads
Identifiers	Name, email, phone, address, IP address, account ID	You, website, service providers	Ecommerce, shipping, payment, support, IT, analytics, marketing providers	Yes, for online identifiers if ad pixels are used
Commercial information	Orders, product views, quote requests, cart activity, purchase history	You, website, ecommerce tools	Ecommerce, fulfillment, shipping, analytics, marketing providers	Yes, where used for targeted ads
Internet/network activity	Pages viewed, clicks, browser data, session activity, cookie IDs	Website, cookies, analytics tools	Analytics, hosting, security, marketing providers	Yes
Professional or business information	Company name, job title, department, purchasing role	You, business contacts	Ecommerce, support, sales, fulfillment providers	No
Account information	Login credentials, account preferences, saved addresses, order history	You, account tools	Ecommerce, hosting, security providers	No
Sensitive personal information	Account login credentials, payment-related data, tax exemption documentation where applicable	You, payment processors, account tools	Payment, security, ecommerce, tax, compliance providers	No
Communications	Emails, forms, support tickets, live chat, message content	You, support tools, Zendesk	Support, communications, IT providers	No
Approximate geolocation	Approximate location from IP address	Website, analytics tools	Analytics, security, marketing providers	Yes, where used for targeted ads
Inferences/preferences	Product interests, likely preferences, advertising segments	Website activity, analytics, marketing tools	Analytics, marketing providers	Yes, where used for targeted ads

We retain each category of personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order support, account management, accounting, tax, warranty, fraud prevention, legal compliance, dispute resolution, and security.

6. Email Communications

We send transactional emails related to orders, quotes, account activity, shipping, returns, customer service, and administrative matters. You may not opt out of messages necessary to provide services or complete transactions.

If you subscribe to marketing emails, we may send promotional messages, product updates, offers, or newsletters. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We do not sell customer email addresses.

7. Text Message Communications

If you choose to receive text messages from us, we may use your mobile number to send transactional or promotional text messages, depending on your consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties except as necessary to provide text messaging services, comply with law, or fulfill your request.

Message and data rates may apply. You may opt out of text messages by following the instructions in the message or by contacting us.

8. Live Chat, Messaging, and AI Assistance

Our live chat and messaging tools may include automated or AI-powered assistance before, during, or instead of a response from a Jendco representative. These tools may collect information about your interaction with our website, including pages visited, device information, browser information, and conversation content.

Chat and messaging conversations may be recorded, stored, transcribed, reviewed, and analyzed by Jendco and our service providers, including Zendesk, for customer service, order support, quote support, quality assurance, training, fraud prevention, analytics, and business operations.

Do not submit full payment card numbers, passwords, Social Security numbers, or other highly sensitive information through live chat.

9. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Opt out of sale, sharing, targeted advertising, or certain profiling
• Limit certain uses of sensitive personal information, where applicable
• Appeal a decision regarding a privacy request, where required by law
• Use an authorized agent to submit a request on your behalf
• Exercise rights without unlawful discrimination

To submit a request, contact us at:

Email: websales@jendcosafety.com
Phone: 888-207-0786
Mail: Jendco Safety Supply, 1303 Alum Creek Drive, Columbus, OH 43209

We may need to verify your identity before processing certain requests. If you use an authorized agent, we may request proof of authorization and may ask you to verify your identity directly.

To opt out of sale, sharing, or targeted advertising, use the Your Privacy Choices / Do Not Sell or Share My Personal Information link on our website, where available, or contact us. Opt-out requests do not require you to create an account.

10. Children’s Privacy

Our website is intended for business and general consumer use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We do not knowingly sell or share personal information of consumers under 16 without required affirmative authorization. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete the information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. When you leave our website or interact with a third-party service, that third party’s privacy policy applies.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, system, or method of transmission is completely secure. We cannot guarantee absolute security.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, account management, accounting, tax records, fraud prevention, legal compliance, dispute resolution, and enforcement of agreements and policies.

Retention periods vary depending on the type of information, purpose of use, and legal or business requirements.

14. International Users

Jendco is based in the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate. Privacy laws in these locations may differ from those in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above.

If we make material changes, we may provide additional notice, such as posting a notice on our website or contacting customers directly where appropriate.

16. Contact Us

Jendco Safety Supply
1303 Alum Creek Drive
Columbus, OH 43209

Email: websales@jendcosafety.com
Phone: 888-207-0786